See our Shoe Care Guide for details on how to care for your Aldens.

We will gladly exchange or issue store credit for any unworn regular price shoes or leather accessories purchased from us within 14 days of purchase date. We do not offer refunds and store credits do not expire. Shoes and leather accessories must be in the same condition with no signs of try-on or wear to allow for re-stocking. Re-stocking fees may apply for special order items. We do not accept returns or exchanges on socks or shoe care products. Gift certificates are non-refundable and cannot be exchanged for cash. All in-stock Alden Catalog special orders must be paid in full at the time of order. For back order Alden Catalog styles, we require a 50% deposit at the time of order. No cancellations on Alden Catalog special orders.All Last Call and sale items are considered final sale. No exceptions.If there are any issues with your Alden footwear, please reach out to us immediately. Your order will still be subject to the regular timeframe for returns (14 days of purchase date). While major issues are rare, we treat them on a case-by-case basis. Please email pictures of the issues directly to us at info@brickmortarseattle.com. Please note that we can only assist you with B+M footwear purchased directly from us and not from a secondary market or auction site.