We accept exchanges for a different size or store credit on any unworn, full-price footwear or leather accessories within 14 days of receipt. Please note:

• We do not offer refunds. Store credit never expires.
• Returns are not accepted on socks, shoe care products, or any discounted items.
• All “Last Call,” sale items, and “add to run” catalog orders are final sale with no exceptions.
• All items must be returned in brand-new condition with no signs of wear or try-on.

If you experience an issue with Alden or Crown Northampton footwear purchased from us, please contact us right away. Issues are reviewed on a case-by-case basis within the same 14-day return window. Send photos and details to info@brickmortarseattle.com. Please note, we can only assist with items purchased directly from Brick + Mortar, not from any alternative retailer, resellers, or auction sites.

Orders ship Monday through Friday. Most orders are processed within 24 hours when placed during business hours. Exceptions include holidays, weekends, and store closures. Once your order is packed and a shipping label is created, you’ll receive a confirmation email with tracking details.

No. Shipping times at checkout are carrier-provided estimates. Please note:

• USPS does not guarantee delivery times.
• UPS only guarantees Next Day Air service.

Because delays may occur, Brick + Mortar cannot guarantee exact delivery dates. We strongly encourage you to select UPS for your shipping provider.

• Alden Pre-Orders: Secured with a $300 non-refundable deposit. The remaining balance (plus shipping) is due once the order arrives.
• Alden Catalog Special Orders (in stock): Payment due in full at the time of order.
• Alden Catalog Backorders: Require a 50% deposit when placing the order. No cancellations are permitted.
• Crown Northampton Pre-Orders: Payment is due in full up front. This guarantees your price and shields you from potential tariff increases while your order is in production.

Once your order arrives, our team will contact you. You’ll have 14 days to pay the remaining balance. If unpaid, the order will be cancelled and your deposit forfeited.

Production times vary by style and brand. Estimated arrival dates (ETAs) are listed on each pre-order page, but these are projections, not guarantees. Handsewn Alden models and Crown Northampton orders may experience longer lead times.

We recommend starting with our Sizing Guide. For personalized guidance, contact us by phone or email, we’re happy to help ensure the best fit for your foot.

Crown Northampton shoes use UK sizing. In most cases, customers size down 0.5 to 1 full size from their US sneaker size. For specific advice, please contact us.

Shipping rates are calculated in real time at checkout using discounted carrier rates. Costs vary based on size, weight, and destination, not on purchase price. We suggest selecting UPS for your shipping provider.

Typical examples:

• UPS Ground (USA): $15–$22 for a single pair of shoes or boots.
• USPS Priority Mail International (Canada): $65–$70.

We do not profit from shipping charges, and if the actual cost is lower than what you paid, we proactively refund the difference.

• Alden: At Alden’s request, we can only ship Alden footwear within the USA and Canada.
• Other Brands: Crown Northampton, Pantherella, and shoe care products ship worldwide.

You’ll receive a confirmation and tracking email once your order ships. After your package is transferred to the carrier, it is no longer under Brick + Mortar’s control. For updates, please check your tracking number or reach out to the carrier directly.

Alden Rare Shell Cordovan models are not publicly listed. You may request to be added to our Rare Shell waitlist, though please note:

• The list is long and wait times can be considerable.
• Priority is given to existing Brick + Mortar clients already on the list.

• Alden: Only produces men’s shoes. That said, some women wear Alden in smaller men’s sizes.
• Crown Northampton: Produces unisex sizing which includes women’s sizes.

Contact us for guidance on women’s sizing and recommendations.

No. Our products are produced in extremely limited quantities and are not eligible for price matching.

Alden

We recommend the Alden Factory Restoration Program, which includes:

• Resole and refinishing of uppers
• Minor repairs if needed
• Alden cedar shoe trees (included)

Turnaround is approximately 8–10 weeks (plus transit). The restoration fee is $200. We can assist with the process for an additional shipping fee, or you can send them directly to Alden.

Crown Northampton

Crown Northampton sneakers are designed to be resoled. We recommend sending them directly to the Northampton factory, as the materials and construction require specialized expertise. Contact Crown Northampton directly or reach out to us for guidance.

We inspect every item before it is packed and leaves the shop. While mistakes are not common, occasionally something can slip through the cracks. Please contact us immediately with photos at info@brickmortarseattle.com. While defects are rare, we handle each situation on a case-by-case basis. Assistance is available only for items purchased directly from Brick + Mortar, not third-party retailers, resellers, or auction sites.

Alden shoes are crafted in Massachusetts, USA, at their own factory since 1884. They remain 100% American-made, with no outsourcing. Learn more about Alden here, on Our Story page.

See our Shoe Care page for detailed guidance as each leather requires a different treatment for optimal results. For personalized recommendations, contact us directly.

Yes. We encourage first-time customers to book a fitting so we can provide dedicated service and prepare sizes in advance. Contact us by phone or email to schedule.

Yes. Brick + Mortar gift cards (known as Indy Bucks) are the perfect gift for any Alden enthusiast.

• Digital gift cards (Indy Bucks) are delivered via email.
• Physical gift certificates are available by request only, please contact us.
• 1 Indy Buck = $1 USD, and they never expire.
• Valid on all Brick + Mortar product purchases, available in any denomination (custom amounts available on request).

Please note: Gift cards / Indy Bucks are not returnable, cannot be exchanged for cash, do not apply to shipping charges or services and intended for use on product only. They are non-transferable without prior authorization from Brick + Mortar.

Our one and only official website and e-commerce store is brickmortarseattle.com. Shopping directly with us ensures you receive authentic products, trusted service, and the full Brick + Mortar experience. All orders placed through our site are processed securely.

From time to time, imitation websites appear using similar names or URLs (for example, “brickmortarseattle.shop”). These are not affiliated with us. If you ever come across a questionable site, please feel free to contact us and we’ll be glad to confirm.

As a reminder: Alden does not allow its authorized retailers to discount products. If you see Alden footwear advertised at unusually low prices elsewhere, it is not genuine.