What is your return/exchange policy?
We will gladly exchange or issue store credit for any unworn regular price shoes or leather accessories purchased from us within 14 days of purchase date. We do not offer refunds and store credits do not expire. Shoes and leather accessories must be in the same condition with no signs of try-on or wear to allow for re-stocking. Re-stocking fees may apply for special order items. We do not accept returns or exchanges on socks or shoe care products. Gift certificates are non-refundable and cannot be exchanged for cash. All in-stock Alden Catalog special orders must be paid in full at the time of order. For back order Alden Catalog styles, we require a 50% deposit at the time of order. No cancellations Alden Catalog special orders.All Last Call and sale items are considered final sale. All "Add to Run" catalog orders are considered final sale. No exceptions.If there are any issues with your Alden footwear, please reach out to us immediately. Your order will still be subject to the regular timeframe for returns (14 days of purchase date). While major issues are rare, we treat them on a case-by-case basis. Please email pictures of the issues directly to us at email@example.com. Please note that we can only assist you with B+M footwear purchased directly from us and not from a secondary market or auction site.
When will my items ship?
Our sales team will contact you within 1-2 business days with your shipping confirmation via email.
How much are pre-order deposits?
A $300 nonrefundable deposit is due at the time of placing a pre-order. The remaining balance including shipping is due when the order arrives.If you need a non-standard D width size, we require a 50% non-refundable deposit at the time of placing your pre-order. We try our best to communicate with the Alden factory for production updates. ETA provided on the website is our original intended delivery date, but not a guaranteed arrival date. Please note if your order is a handsewn style, there may be delays. We will contact you upon arrival. When the order arrives, you have up to 14 days to pay the remaining balance after you've been notified, otherwise your order will be cancelled, and you will forfeit your deposit. Please contact the sales team for further information.
How long do preorders take?
Depending on the order, production times will vary. ETAs are listed with each pre-order. ETA provided on the website is our original intended delivery date, but not a guaranteed arrival date. Please note if your order is a handsewn style, there may be delays.
I’ve never worn Alden shoes before. How do I know what size I take?
Please refer to the sizing guide.
How much does shipping cost?
Shipping charges will vary. Estimated Shipping cost, for a single pair order domestic shipping via UPS Ground is $20 within the US and $60 to Canada.
Do you offer international shipping?
At the request of Alden Shoe Co, we can only ship within the US and Canada. Estimated domestic shipping cost for a single pair order is $20 and $60 to Canada.
How do I check the status of my order and track my package?
Our sales team will email you the order confirmation and tracking details once your order has shipped. For further assistance, please email or call the store.
Do you have any Rare Shells available for purchase?
We’ll be happy to add you to our Rare Shell waitlist, but please note that the list is lengthy and could take a considerable amount of time. Priority will go to our existing Brick + Mortar customers on the waitlist.
Does Alden offer women's shoes?
Alden only offers men’s shoes. With thatsaid, we do have loyal female customers who purchase Alden shoes in smaller men's sizes. Please contact our sales team for further details.
Do you offer price matching?
No, we do not offer price matching
I need my Alden shoes resoled. Can you recommend someone?
The Alden factory offers a restoration program to keep your shoes looking their absolute best. A factory restoration includes re-soling of your Alden shoes, refinishing of leather uppers, and minor repairs of the shoes. Alden cedar shoe trees are included with every factory restoration. The entire process takes appoximately 8 weeks (excluding transit time). Restoration fee is $200. If you would like us to coordinate the restoration from start to finish, there may be additional shipping charges. Otherwise, you can send your shoes directly to the factory.
My order has a defect? What do I do?
If there are any issues with your Alden footwear, please reach out to us immediately. While major issues are rare, we treat them on a case-by-case basis. Please email pictures of the issues directly to us at firstname.lastname@example.org. Please note that we can only assist you with B+M footwear purchased directly from us and not from a secondary market or auction site.
Where are Aldens Made?
Alden has been made in Massachusetts since 1884. More can be found in the Our Story tab on our site.
How do I care for my Aldens?
See ourShoe Care Page for details on how to care for your Alden shoes.