Shipping & Return Policy

We will gladly exchange or issue store credit for any unworn regular price footwear or leather accessories purchased from us within 14 days of the original purchase date. Shipping charges are non-refundable. We do not offer refunds and store credit does not expire. Footwear and leather accessories must be in the same new condition with no signs of try-on or wear to allow for restocking. Restocking fees may apply for special order items such as catalog orders or pre-orders. We do not accept returns or exchanges on socks or shoe care products. Gift certificates are non-refundable and cannot be exchanged for cash. No cancellations accepted for Alden catalog special orders or pre-orders.

All Last Call and sale items are considered final sale. All "Add to Run" catalog orders are considered final sale, no exceptions.

If there are any issues with your Alden footwear, please reach out to us immediately. Your order will still be subject to the regular timeframe for returns (14 days of purchase date). While major issues are rare, we treat them on a case-by-case basis. Please email pictures of the issues directly to us at info@brickmortarseattle.com. Please note that we can only assist you with B+M footwear purchased directly from us and not from a secondary market, auction site, or any other retailer.